Refund policy

Last updated: August 30, 2026

30-day return period

You may request a return within 30 days after your order is delivered. To start, email info@lisaolive.com with your order number and the item you would like to return. Please wait for return instructions before sending anything back.

Return eligibility

Standard returns must be unused, unworn, unaltered, and in their original condition, with the original packaging when it was supplied. We may ask for photos before authorizing a return.

Gift cards, personalized or custom-made items, and products marked Final Sale at the time of purchase are not eligible for a standard return. This does not affect rights that cannot be excluded under applicable law.

Return shipping

For a preference return, the customer is responsible for return shipping. Use a trackable shipping service and keep the receipt until the return is completed. If we sent the wrong item or the item arrived damaged or defective, Lisa Olive will not require you to pay the necessary return shipping.

Damaged, defective, or incorrect items

Contact us promptly at info@lisaolive.com with your order number, a description of the issue, and clear photos. After review, we will arrange an appropriate replacement or refund. Do not discard the item or send it back unless we provide instructions.

Refunds

After an approved return is received and inspected, any approved refund will be issued to the original payment method. Please allow 5–7 business days for us to process an approved refund. Your bank or card provider may require additional time to post it.

Original shipping charges are not refundable for a preference return. If the return is caused by a damaged, defective, or incorrect item, we will resolve any necessary shipping charges as part of the approved solution. This does not affect rights that cannot be excluded under applicable law.